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FAQs | Side Step

Easily find questions and answers for all your Side Step queries. If the information you are looking for does not appear here, then please feel free to contact us directly here.

PURCHASING QUERIES

Does your website offer online purchasing?

Unfortunately not. Our website is a dedicated product catalog where you can view new product collections, pricing, store listings and fashion articles. We do not offer online purchasing.

Do you offer store credit?

Unfortunately not. We do however offer Lay-By options at our stores. The lay-bye period falls over three (3) months. A minimum of 10% deposit is required and the outstanding amount is to be paid in full over the next two (2) months. Note: full payment must be received within a three (3) month period from the date of purchase.

ONLINE CATALOG

Can your prices change without notice?

Yes. Prices are subject to change without prior notice.

What currency is your products quoted on your website?

All prices are quoted in South African Rands / ZAR. It is the responsibility of the viewer to convert the exchange rate to their own specific currency.

Are your products available in all Side Step stores?

Some products may by limited to specific stores only. Always inquire directly with the store if their stock availability by providing them with the product SKU/Code.
POLICIES

Where can I find your websites Terms & Conditions?

You can find our Terms and Conditions here

What is your return policy?

Side Step stores may accept returns within sixty (60) days of purchase. The goods must be in their original shop purchased condition with swing tags attached along with the till slip indicating proof of purchase.

What if the item I purchased is has a quality defect?

You may return the defective item within six months of its purchase, along with the till slip and receive a refund. Or Side Step will send the item to the manufacturer for repair or replacement thereof.

QUALITY GUARANTEE

Where does Side Step get their branded products from?

Side Step stores receive stock directly from the actual brands. We do not sell, promote or participate in any form of counterfeiting and strongly urge the public to report such cases to the local SANPS.

COMPLAINTS / COMPLIMENTS

I would like to submit a complaint / compliment, who do I contact?

You can contact our Head Office by filling in the below form, or call us on +27 11 474 2245